Safe4Mail Frequently Asked Questions
This page contains answers to common questions handled by our support staff,
along with some tips and tricks that we have found useful and presented here as
questions.
Logging into Safe4Mail is as simple visiting
http://www.safe4mail.com with your web browser and entering your full
email address and email password.
This is either a typo in which
case you need to retype your email address or password more
carefully next time, or, you are not using a valid email address or
password. If you're certain about your email address, then verify
your email password because Safe4Mail authenticates your password
directly from your email account.
It doesn't get any easier. Once
logged into Safe4Mail, just follow through the setup wizard and let
it choose the default settings all the way through to the end.
That's it!
No. Safe4Mail is not downloadable or
installable on any machine.
No, you don't have
to delete anything from Safe4Mail. Safe4Mail does it automatically
after 7 days.
No. It probably
won't help to block them since they're going to change their email
address anyways.
Yes. Safe4Mail
would reside between your Exchange server and the trillions of
spammers on the internet and filter spam out before it gets to your
server.
Simply check the
box next to the message(s) in Safe4Mail and click one of 2 options at
the top 1) Trust 2) Deliver If you are unsure of the sender,
choose 'Deliver'. If you trust the sender choose 'Trust', and
they're permanently trusted.
Yes. You can log
into your Safe4Mail from anywhere in the world using a web browser
with internet access.
You can use
Safe4Mail per email address separately, or have your email
administrator utilize Safe4Mail's Administrative login that enables
Alias's to be assigned that will point to your primary email address
so you only have to check 1 email account in Safe4Mail.
Yes. Once per day
you will receive a "Daily Digest Report" that will show you a list
of "Unknown Senders", "Possible Spam", "Apparent Spam", etc. in
addition to a piece-count on spam blocked, emails sent and emails
received. With a quick glance at this report, you might not even
need to check Safe4Mail for that day.
Believe it or not, but the configuration wizard
automatically chooses the ideal settings for all aspects of inbound
message processing.
This usually
means that Safe4Mail is set to 'tight', and you should go through the
configuration wizard once more to refine your settings. Let
Safe4Mail choose your settings for you.
Your Safe4Mail
settings are set far off, and you need to go through the
configuration wizard. This time, let Safe4Mail choose the default
settings.
If you use the default settings, including the Daily Digest report settings,
you NEVER have to log in to Safe4Mail. As a matter of fact the biggest objective of Safe4Mail is to
keep the user from having a second inbox to keep up with.
Need to Talk to Someone?
Please be sure your question has not already been answered in our
FAQ. But if it has not already been covered,
please feel free to contact us:
USA Office
467 Ridge Road, Novato, CA 94947
Ph: +1.415.226.3300
Fx: +1.415.897.6900
Email: Click Here
Canada Office
74 John St., W., Box 880, Bradford, ON L3Z 2B3
Ph: +1.416.451.8837
Fx: +1.905.775.4489
Email: Click Here
Toll Free Number for Canada and the USA
877.359.2123
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